Orders & Returns

COVID-19

To ensure the safety and well-being of our employees and to help fight the spread of COVID-19, we have made changes to the way that we prepare and ship orders. Deliveries may take slightly longer than usual. An email with shipping details will be sent as soon as your order has been picked up by our currier. We would like to apologize for any delays in advance.

Products offered through the Website are for purchases and worldwide delivery.

ORDERS

To place an order, you must follow the online purchase procedure. All orders are subject to acceptance and availability. Once your order has been placed, you will receive an email acknowledging the details of your order; this email is not an acceptance of your order, just a confirmation that we have received it. Acceptance of your order will be perfected when we ship the merchandise, at which time you will receive a second email containing you tracking number, and confirming that your order has been shipped.

ESTEFANIA will not be responsible for errors in delivery when the shipping address indicated in the order is not correct or have wrong data or omitted data necessary for its location.

Estefania has the right to cancel your order if the product is out of stock

ORDERS WITHIN COLOMBIA

ESTEFANIA shipping is currently free for national (Colombia) orders (MASKS are exempt from free shipping) . Our orders are shipped through Coordinadora, which are responsible for the delivery of your order.

Shipping time within Colombia is typically 4-6 business days, this time frame does not apply for articles on sale or special promotions.

For items that are ordered and at the moment are labeled as “Pre-Order” or are requested as "Custom-made" please allow us up to 30 business days (unless noted otherwise) to dispatch your order from our warehouse. Although we usually ship out in significantly less, this time is used to ensure the quality meets our standard prior to shipping.

INTERNATIONAL ORDERS

International shipping is offered to a limited number of countries. Please enter your address upon check out to see if you are eligible for international shipping.

Our orders are shipped through DHL Express, which are responsible for the delivery of your order.

For international orders, the goods will be imported on behalf of the consignee/buyer. The buyer/consignee authorizes ESTEFANIA to import the goods on his or her behalf. Further, the consignee/buyer agrees that ESTEFANIA may delegate the obligation to import the goods on his or her behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods. Our orders are deliverer in between 5-8 days, this may vary depending on customs retentions and local authorities.

SHIPPING TERMS FOR SALE ITEMS

Except for goods that arrive damaged or as may be otherwise required by law, sale items are considered final sale, with no refunds or exchanges available.

RETURNS

You may return or exchange (where available) your Estefania Online Store purchase, NOT including sale items, by returning it to the Estefania Online Store.

We ask you to please complete your return in between 1-7 days after you’ve received your package. Please contact us regarding your return, one of our Care team members will review your case and will respond within 48 business hours with instructions on the return/exchange process if your case has been approved. If 7 days or more have gone by, unfortunately we can’t offer a refund or exchange. Please note, DO NOT send us any packages without our approval. These packages will not be accepted and not considered our responsibility.

Items must be in original condition (including tags) and must not have been worn, altered or washed. All packaging shipped with your order must be returned.

Every clothing item shipped has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is NO longer returnable. We recommend trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe.

Please note that FREE SHIPPING DOES NOT APPLY FOR RETURNS TO ESTEFANIA. Customers are responsible for shipping costs when sending returns to ESTEFANIA.

Please note that ESTEFANIA may not accept liability for any Products or other goods returned to us outside our own return labels.

Once your return arrives back at our facility, kindly note that it generally takes 5-7 business days to process, upon which you will be notified via email once your return has been successfully completed. Return shipping

REFUND

Once your return is received and inspected, we will automatically send you an email to notify you that we have received your returned item.

Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few business days.